Frequently Asked Questions
General
What types of items does Richmond specialize in?
Richmond Auctions specializes in high-quality vintage advertising — porcelain signs, neon, gas & oil memorabilia, soda advertising, country store items, and other collectible signage. Additional specialties include collectible firearms and sportsman memorabilia, natural gold nuggets, bullion, and coins.
Are the items authentic?
Yes. We carefully vet and catalog all items, providing accurate descriptions and condition details. The vast majority of our inventory is authentic and original; any reproductions will be clearly indicated in the item description.
How often do you hold auctions?
We host a variety of premier auctions throughout the year, both live and online. Check our auction calendar for upcoming events.
What types of auctions do you hold?
We host several types: premier auctions, virtual auctions, and occasional on-site auctions. Premier Auctions feature higher-end, collector-grade items with live in-person bidding, online bidding, and phone bidding, plus full-color printed catalogs — they typically require five to six months of lead time. Virtual Auctions offer a broad selection of moderately priced collectibles online, without live bidding or a printed catalog.
How do Virtual Auctions differ from Premier Auctions?
Virtual Auctions are designed to offer a broad selection of high-quality, moderately priced collectibles that enthusiasts can use and enjoy. These auctions are conducted across multiple online auction platforms but do not include live bidding or a printed catalog.
Where are you located? Are you open to the public?
We're located at 526 Congaree Road, Greenville, SC 29607. All auctions are open to the public for live, in-person bidding and online participation.
Bidding
How do I register to bid?
You can register online through our website or in person prior to the auction. Registration is quick and easy.
Is there a fee to bid?
There is no fee to register. However, all purchases are subject to a buyer's premium.
What is a buyer's premium?
A buyer's premium is a percentage added to the final hammer price. It helps cover the operational costs and services provided during the auction process.
What bidding options are available?
We offer live in-person bidding, online bidding, phone bidding, and absentee (pre-bid) options.
What happens if I win an item?
If you are the winning bidder, you'll receive an invoice with payment instructions within 72 hours after the auction concludes. For in-person bidding, pickup is available at the end of each auction day. For online bidding, please coordinate pickup or shipping with us by email or by calling (864) 991-5949.
Can I inspect items before bidding?
Yes. We encourage in-person previews and provide detailed photos and condition reports online. An open-to-the-public preview day is always held the day before any in-person auction. You can also call to schedule a preview at another time.
What if I have questions about a specific item?
Our team is happy to provide additional information or condition details prior to bidding. Call (864) 991-5949 or email us for assistance.
Payment & Fees
What payment methods do you accept?
We accept major credit cards, wire transfers, and other approved payment methods as outlined in our terms and conditions.
When is payment due?
Payment is typically due within 5 business days after the auction. Please refer to your invoice or the auction terms for exact deadlines.
Are there additional fees?
Depending on your location, sales tax and shipping costs may apply in addition to the buyer's premium. Credit card processing fees may also apply.
Shipping & Pickup
Do you offer shipping or delivery?
Yes. We offer in-house shipping for many items. Delivery of larger items can be arranged through WDK Transport Solutions.
Can you ship large items like neon signs?
Absolutely. We have experience handling and shipping oversized and delicate items safely through WDK Transport Solutions.
Can I pick up my items in person?
Yes. Local pickup is available by appointment within the designated pickup window — generally Monday through Friday, 9am–5pm, the week following an auction.
Consignments
How do I consign items?
Contact our team with photos and details of your items and we'll guide you through the consignment process. You can submit an item for consideration here.
What types of items are you accepting?
We are always seeking quality vintage advertising — especially rare or high-condition pieces — as well as firearms & sportsman collectibles, gold and silver bullion, coins, and currency.
What are your seller commissions?
Commission rates vary depending on the items. Contact us for a customized quote.
How are values determined?
Our expert evaluation is based on rarity, condition, demand, and past auction results.
When do I get paid?
Seller payments are issued within 30 banking days after the auction, once buyer payments have been collected.
Policies
Do you accept returns?
All sales are generally final. Please review item descriptions carefully and reach out with any questions before bidding.
Are reserves used?
Many items are sold No Reserve; however, some items may have a reserve price — the minimum price required for the item to sell.
How do you ensure fair bidding?
We use secure bidding platforms and enforce strict auction policies to ensure a fair and transparent experience for all participants.

